Crisis Response Dogs operate using trauma-informed principles designed to complement,

not replace, professional crisis and mental-health responses. The wellbeing and safety of both

people and dogs are central to all aspects.

 

Trauma-informed Principles:

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1. Safety

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• People are supported in ways that prioritise physical, emotional, and psychological safety

• Interaction with dogs is optional and consent-based, dog-directed engagement

• Volunteers approach slowly, explain what will happen, and respect personal space

• Dogs are calm, predictable, and removed if signs of stress appear

 

2. Choice and Control

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• Individuals are given choice at every stage, helping restore a sense of control

• People decide whether to engage, how long for, and in what way

• No pressure to talk, touch the dog, or explain their feelings

• Individuals can end the interaction at any time

 

3. Trust and Transparency

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• The service is clear about its role and limits

• Volunteers explain that support is non-clinical

• Clear identification of volunteers and dogs

• Open communication with partner agencies about scope and boundaries

 

4. Empowerment

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• Support focuses on strengths and self-regulation, not vulnerability

• Volunteers encourage grounding through presence rather than advice

• Language avoids labelling or assumptions

• The dog’s calm presence supports emotional regulation without expectation

 

5. Collaboration

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• The service works alongside, not instead of, other supports

• Coordinated with emergency services, clinicians, or community leaders

• Volunteers know when and how to refer on

• Respect for professional roles and responsibilities

 

6. Cultural Sensitivity and Respect

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• Support is offered in ways that respect individual, cultural, and personal differences

• Awareness that not everyone is comfortable with dogs

• Adapted approaches for children, older adults, or diverse communities

• Respectful language and behaviour always

 

7. Animal Welfare as Trauma-Informed Practice

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• Trauma-informed care extends to the dogs themselves

• Dogs are monitored for stress and given breaks

• Sessions are time-limited

• Dogs can opt out at any point, just as people can